H.R. 6367

[Congressional Bills 119th Congress]
[From the U.S. Government Publishing Office]
[H.R. 6367 Introduced in House (IH)]

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119th CONGRESS
1st Session
H. R. 6367

To require the Commissioner of the Social Security Administration to 
reinstate certain performance statistics on a publicly accessible 
website of the Social Security Administration, and for other purposes.

_______________________________________________________________________

IN THE HOUSE OF REPRESENTATIVES

December 2, 2025

Ms. Salinas (for herself and Mr. Sorensen) introduced the following 
bill; which was referred to the Committee on Ways and Means

_______________________________________________________________________

A BILL

To require the Commissioner of the Social Security Administration to 
reinstate certain performance statistics on a publicly accessible 
website of the Social Security Administration, and for other purposes.

Be it enacted by the Senate and House of Representatives of the 
United States of America in Congress assembled,

SECTION 1. SHORT TITLE.

This Act may be cited as the ``Social Security Data Transparency 
Act''.

SEC. 2. REINSTATING TRANSPARENCY OF SSA OPERATIONS.

(a) In General.--Not later than 90 days after the date of enactment 
of this Act, and on a monthly basis thereafter, the Commissioner of the 
Social Security Administration shall publish on a publicly accessible 
website of the Social Security Administration, for the most recent 
month the information is available, the following information:
(1) First contact resolution.--The percentage of claimant 
interactions that are resolved during the first contact with 
the Social Security Administration.
(2) Customer satisfaction.--The percentage of claimants 
satisfied by each service channel (such as in-person meetings, 
calls using the 800 number, or any other avenue in which the 
Social Security Administration assists claimants) operated by 
the Social Security Administration.
(3) 800 number.--With respect to the 800 number of the 
Social Security Administration, the--
(A) total customers served;
(B) average daily call volume;
(C) average call wait time;
(D) average callback wait time;
(E) average speed of answer;
(F) percentage of callers that reach a 
representative;
(G) average service time;
(H) agent busy rate; and
(I) percentage of calls handled by callback.
(4) Old age and survivors benefits.--With respect to claims 
for a benefit under title II that is not a disability benefit 
under section 223, information measuring the--
(A) percentage of claimants who received benefits 
within 2 weeks of applying;
(B) average time to receive a benefit payment from 
the date an application is submitted;
(C) benefits claims approved or denied;
(D) benefits claims pending;
(E) percentage of benefit claim appointments 
scheduled within 28 days of applying; and
(F) percentage of claims filed online.
(5) Disability determination.--Information related to 
disability insurance benefit claims under section 223 of the 
Social Security Act (42 U.S.C. 423), including--
(A) the average processing time of such claims;
(B) the average time to receive a benefit payment 
from the date an application is submitted;
(C) the number of initial determinations pending;
(D) the number of such claims received;
(E) the number of claims approved or denied;
(F) the percentage of appointments scheduled within 
28 days of the claimant applying;
(G) the percentage of such claims filed online; and
(H) processing times and percentage of such claims 
processed at the initial, reconsideration, and hearings 
levels.
(6) Disability decision reconsideration.--Information 
related to the processing time for appeals of denials of a 
disability determination, including--
(A) the average processing time of an appeal; and
(B) the number of appeals filed and the number of 
decisions of such appeals.
(7) Hearing information.--Information related to hearings 
conducted after the initial decision and reconsideration of a 
disability determination, including--
(A) the average time it takes for a claimant to 
have a hearing;
(B) the number of hearings conducted--
(i) in person;
(ii) over the phone; or
(iii) virtually; and
(C) the number of hearings pending.
(b) Live Tracker Requirement.--With respect to the 800 number, the 
Social Security Administration shall publish and maintain on a publicly 
accessible website of the Administration a live tracker that displays 
the--
(1) call wait time;
(2) callback wait time;
(3) number of callers on hold; and
(4) number of callers waiting for a callback.
(c) System Outages.--Not later than 90 days after the date of 
enactment of this Act, and on a monthly basis thereafter, the 
Commissioner shall publish on a publicly accessible website of the 
Social Security Administration information regarding the number of 
system outages that result in Social Security Administration staff 
being unable to perform their job functions.
(d) 800 Number.--In this Act, the term ``800 number'' means the 
toll-free national number of the Social Security Administration, or any 
successor telephone number.
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