H.R. 7704

[Congressional Bills 119th Congress]
[From the U.S. Government Publishing Office]
[H.R. 7704 Introduced in House (IH)]

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119th CONGRESS
2d Session
H. R. 7704

To amend title 38, United States Code, to require call centers of the 
Department of Veterans Affairs to use multi-factor identification to 
verify the identity of callers in connection with high-impact veteran 
or beneficiary actions, and for other purposes.

_______________________________________________________________________

IN THE HOUSE OF REPRESENTATIVES

February 25, 2026

Mr. Moore of Alabama (for himself, Mr. Van Epps, and Mr. Rose) 
introduced the following bill; which was referred to the Committee on 
Veterans' Affairs

_______________________________________________________________________

A BILL

To amend title 38, United States Code, to require call centers of the 
Department of Veterans Affairs to use multi-factor identification to 
verify the identity of callers in connection with high-impact veteran 
or beneficiary actions, and for other purposes.

Be it enacted by the Senate and House of Representatives of the 
United States of America in Congress assembled,

SECTION 1. SHORT TITLE.

This Act may be cited as the ``VA Call Center Multi-Factor 
Authentication Act''.

SEC. 2. MULTI-FACTOR AUTHENTICATION REQUIRED TO VERIFY THE IDENTITY OF 
CALLERS TO VETERANS AFFAIRS CALL CENTERS IN CONNECTION 
WITH HIGH-IMPACT VETERAN OR BENEFICIARY ACTIONS.

Section 5722(b)(3) of title 38, United States Code, is amended by 
adding at the end the following: ``Such controls shall include the use 
of multi-factor authentication by Department call centers in connection 
with high-impact veteran or beneficiary actions to verify the identity 
of the caller and confirm that the participation of the caller in 
connection with the action is in fact appropriate. As used in the 
preceding sentence, an action is high-impact if an impersonator could 
cause real, durable harm to the veteran or beneficiary, such as by 
diverting funds, manipulating access to accounts, or disclosing 
sensitive information.''.
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