H.R. 8216

[Congressional Bills 119th Congress]
[From the U.S. Government Publishing Office]
[H.R. 8216 Introduced in House (IH)]

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119th CONGRESS
2d Session
H. R. 8216

To direct the Comptroller General of the United States to conduct a 
study relating to 1-800-MEDICARE.

_______________________________________________________________________

IN THE HOUSE OF REPRESENTATIVES

April 9, 2026

Ms. De La Cruz (for herself, Mr. Correa, and Mr. Barrett) introduced 
the following bill; which was referred to the Committee on Ways and 
Means, and in addition to the Committee on Energy and Commerce, for a 
period to be subsequently determined by the Speaker, in each case for 
consideration of such provisions as fall within the jurisdiction of the 
committee concerned

_______________________________________________________________________

A BILL

To direct the Comptroller General of the United States to conduct a 
study relating to 1-800-MEDICARE.

Be it enacted by the Senate and House of Representatives of the 
United States of America in Congress assembled,

SECTION 1. SHORT TITLE.

This Act may be cited as the ``Improving Medicare Services Act of 
2026''.

SEC. 2. DIRECTING THE COMPTROLLER GENERAL OF THE UNITED STATES TO 
CONDUCT A STUDY RELATING TO 1-800-MEDICARE.

Not later than 1 year after the date of the enactment of this Act, 
the Comptroller General of the United States shall conduct a study and 
submit to Congress a report on 1-800-MEDICARE. To the extent that data 
is available and reliable, such report shall include the following:
(1) An analysis of customer wait times and overall 
satisfaction.
(2) An analysis of staffing competency and staffing levels.
(3) An analysis of contractor performance.
(4) A description of any improvements or downgrades in 
service areas previously studied in any prior report submitted 
by the Comptroller General.
(5) Any recommendations for Congress or the Secretary of 
Health and Human Services relating to improving 1-800-MEDICARE.
(6) A description of any actions taken by the Secretary of 
Health and Human Services or any contractor carrying out 1-800-
MEDICARE in response to previous recommendations relating to 1-
800-MEDICARE provided by the Comptroller General.
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